Refund Policy

Refund Policy

Effective date: 1 January 2026

This Refund Policy explains how Sole District handles returns, refunds, and exchanges for sneakers, formal shoes, sandals, and footwear accessories. All prices are in PKR.

1. Eligibility window

Unworn footwear with original box and tags may be exchanged within 7 days of delivery. Soles must show no pavement wear, heel drag, or indoor scuffing beyond try-on on clean tile.

2. Worn soles — final sale

Any outsole wear voids exchange eligibility. Once you walk on pavement, cement, or carpet with visible sole marks, the pair is final sale. Try size indoors on hard floor first.

3. Size exchange

EU size exchanges available within 7 days for unworn pairs. One free size exchange per order — return courier charges apply unless we shipped the wrong SKU. Cross-style exchanges treated as new order.

4. Formal leather care

Opened shoe cream kits and used foot spray are final sale. Unopened care products may return within 7 days sealed.

5. How to start a return

Email support@soledistrict.com with order number, EU size, and reason. Include sole photos for fit disputes. We respond within one business day.

6. Refund method

• JazzCash / Easypaisa prepaid: 3–5 business days after inspection.
• Bank transfer: 5–7 business days to originating account.
• COD orders: refund via JazzCash or bank transfer after sole inspection confirms unworn condition.

7. Damaged or wrong items

Notify within 48 hours with photos of box, soles, and courier label. We arrange replacement or full refund including shipping when fault is ours.

8. COD & JazzCash notes

COD inspection is your chance to verify EU size before paying the courier. JazzCash prepaid orders dispatch faster — quote order number in transfer notes.

9. Contact

Returns desk: support@soledistrict.com — Sole District Floor, Blue Area, Islamabad.