Privacy Policy

Sole District — updated for Pakistani shoppers, prices in PKR.

Privacy Policy

Effective date: 1 January 2026

This Privacy Policy explains how Sole District ("Sole District," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit soledistrict.localhost, place footwear orders, contact support, or interact with our storefront.

1. Scope

This policy applies to personal information processed through our online storefront, WhatsApp support, email newsletters, and order fulfilment from Blue Area, Islamabad, Pakistan. It does not cover third-party courier tracking sites or JazzCash/Easypaisa apps you access directly.

2. Information we collect

  • Identity and contact data — name, phone, email, shipping and billing addresses across Pakistan.
  • Order data — shoe size (EU), style preferences, delivery instructions, and order history.
  • Account data — login credentials, saved addresses, and wishlists.
  • Payment data — JazzCash, Easypaisa, bank transfer references, and COD confirmation records. We do not store wallet PINs.
  • Technical data — IP address, browser type, device identifiers, and pages viewed.
  • Support correspondence — emails, WhatsApp messages, and photos for fit or defect claims.
  • Reviews — ratings and comments on product pages.

3. How we use information

We use personal information to process and ship footwear, recommend EU sizes, send order and tracking SMS via TCS/Leopards/Trax, handle exchanges under our returns policy, prevent fraud, and comply with Pakistani law.

4. Cookies

Essential cookies operate checkout and cart. Analytics cookies help us understand which sneaker and sandal collections perform best. Disable non-essential cookies in your browser if preferred.

5. Sharing

We share data with couriers (name, phone, address), payment providers (JazzCash/Easypaisa), and email/SMS tools for transactional updates. We do not sell personal information.

6. Security & retention

Encrypted connections and access controls protect your data. Order records retained seven years for tax purposes. Marketing consent until unsubscribe.

7. Your rights

Request access, correction, or deletion via support@soledistrict.com. We respond within ten business days.

8. Contact

Privacy questions: support@soledistrict.com or +92 321 9087456. Postal: Sole District, Blue Area, Islamabad, Pakistan.

Privacy Policy · Sole District