Frequently asked questions
EU sizing, leather care, COD, and delivery for Pakistani footwear.
Sole District help centre
How do I convert cm to EU size?
Measure foot length standing on hard floor — 25.5 cm = EU 40 for most customers. Full chart on our size guide.
What width are your formal shoes?
Standard D width on oxfords and loafers. Diplomatic Derby and Double Buckle Slide run wider — noted on each PDP.
How should I care for leather formals?
Brush after wear, use shoe trees, cream monthly. See our Premium Shoe Cream Kit and formal care journal post.
Do you offer cash on delivery?
Yes — COD via TCS and Leopards nationwide. Inspect EU size, try on indoor tile, pay the courier. Free shipping over Rs 4,500.
Can I pay with JazzCash or Easypaisa?
Yes — prepaid JazzCash and Easypaisa at checkout. Include order number in transfer notes for faster dispatch from Blue Area.
Are worn soles returnable?
No — any outsole scuffing or pavement wear is final sale. Exchange only unworn pairs within 7 days with box and tags.
How long is shipping to Karachi and Lahore?
Lahore & Islamabad: 1–2 business days. Karachi: 2–3 days. Express Trax trims one day where available.
Can I exchange EU size only?
Yes — one free size exchange per order within 7 days if soles are unworn. Email support@soledistrict.com with sole photos.
Do prices include tax?
All prices in PKR with 0% inclusive tax at checkout — total shown is what you pay on COD.
Can I buy socks or shoe cream alone?
Yes — accessories ship with footwear orders or standalone. Socks are final sale; unopened cream kits returnable within 7 days.
Do you ship to Peshawar, Quetta, and Gilgit?
Yes — nationwide TCS, Leopards, Trax. Remote areas 4–6 business days with tracking SMS on dispatch.
How do I use SOLE15?
Enter SOLE15 at checkout for 15% off eligible full-price footwear — one code per order.